Kool Koatings Inc. (“Kool Koatings”, “we”, “us”) respects your privacy. This policy explains what personal information we collect throughkoolkoatings.com, why we collect it, how we use and protect it, and the choices available to you.
We handle personal information in accordance with Canada’sPersonal Information Protection and Electronic Documents Act (PIPEDA).
Who is responsible
Kool Koatings Inc. is the organization responsible for the personal information described here. Questions, access requests and complaints can be directed to[email protected], or by post to 250 Sidney Street – Unit 119, Belleville, Ontario K8P 3Z3, Canada.
What we collect
Information you give us. When you submit an enquiry form we collect:
- your name;
- your email address;
- your telephone number, if you provide one;
- your company or organization, if you provide one;
- the content of your message, including any project details you choose to include.
Information collected automatically. Like most websites, we receive technical information when you visit — IP address, browser type, device type, pages viewed, and the site or search that referred you. Some of this is collected through cookies and similar technologies. See ourCookie Policy.
We do not collect payment information. This website does not sell goods or process payments, and we do not ask for credit card or banking details through it.
Why we collect it
- to respond to your enquiry and provide a quotation;
- to carry out work you ask us to do, and to communicate about it;
- to keep records of enquiries and customer relationships;
- to understand how the website is used so we can improve it;
- to meet legal, regulatory and contractual obligations that apply to us.
We do not sell your personal information. We do not use it for automated decision-making. We will not use it for a materially different purpose without your consent, unless the law requires or permits it.
Consent
By submitting an enquiry form you consent to us collecting and using that information for the purposes above. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us. Withdrawing consent may mean we can no longer provide a service to you.
Service providers, and where information is held
We use third-party providers to operate this website and manage enquiries. They may process your information only on our instructions, and only as needed to provide their service:
- HubSpot, Inc. — customer relationship management, enquiry forms and website analytics. Information submitted through our forms is stored on HubSpot systems.
- Cloudflare, Inc. — website hosting, content delivery and security.
These providers are located in the United States, and your information may be stored or processed outside Canada. While it is held in another country it is subject to the laws of that country, and may be accessible to that country’s courts, law enforcement and national security authorities under their laws.
Do not send controlled technical data
Kool Koatings is registered under Canada’s Controlled Goods Program and is ITAR compliant. Please do not submit controlled, export-restricted or classified technical data through this website. Send an initial enquiry without technical detail and we will arrange an appropriate channel. Information submitted through this website is handled on ordinary commercial systems that are not approved for controlled data.
How long we keep it
We keep enquiry records for as long as needed for the purpose they were collected for, and afterwards only as long as required to meet legal, accounting, tax or reporting obligations. When information is no longer needed we delete it or render it anonymous.
How we protect it
We apply physical, organizational and technical safeguards appropriate to the sensitivity of the information — including encrypted connections (HTTPS) across the site, access limited to personnel who need it, and contractual obligations on our service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights
Under PIPEDA you may:
- ask whether we hold personal information about you, and request access to it;
- ask us to correct information that is inaccurate or incomplete;
- withdraw consent, subject to the limits described above;
- ask how your information has been used and to whom it has been disclosed;
- complain about how we have handled your information.
Write to [email protected]. We will respond within 30 days. We may ask you to verify your identity before acting on a request. If you are not satisfied with our response you may contact theOffice of the Privacy Commissioner of Canada.
Children
This website is intended for business and adult consumer enquiries. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Links to other sites
Our site links to third-party websites we do not control. This policy does not apply to them, and we are not responsible for their privacy practices.
Changes
We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be brought to your attention where reasonably possible.